What is Kylyne’s Custom Treasures (KCT)?

KCT is a creative space where art, 3D printing, and individuality come together. We create hand-painted elemental dragons, custom 3D-printed treasures, wearable art, and digital designs—all crafted with love and a focus on self-expression and neurodiversity awareness.

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Where are you located?

We are based in Calgary, Alberta, Canada. All hand-painted products are crafted and shipped from our studio.

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How can I contact you?

The best way to reach us is via:

Contact Page

Email: info@kylynescustomtreasures.ca

How can I place an order?

Order directly on our website for most products.

For wearable items, you’ll be redirected to Le Galeriste, our trusted partner for printing and shipping apparel.

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What payment methods do you accept?

✓ Credit cards (online and in-person with our card reader)

✓ Shopify Payments (secure online checkout)

✓ Cash upon pickup (Calgary only)

✓ For custom services, e-transfers may be accepted on a case-by-case basis

We do not accept PayPal at this time.

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Do I need to pay taxes on my order?

Orders on our website: 

→ All orders are subject to applicable taxes, since Kylyne’s Custom Treasures is a registered business with the CRA.

Wearable items via Le Galeriste: 

→ Taxes are calculated and charged at checkout, managed by Le Galeriste.

Where do you ship?

Orders placed on our website:

→ We currently ship dragons and most physical products within Canada only.

Wearable Collection (via Le Galeriste):

→ Ships to Canada, the U.S., and internationally.

Shipping availability may vary. Please check Le Galeriste’s website for details.

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How long does shipping take?

Shipping times depend on processing time:

→ Large Custom Dragons: 10–15 business days (printed to order) before shipping

→ Elemental Dragon Keychains: 5–10 business days, depending on availability

→ Original Paintings: 2–10 business days before shipping

→ Custom Services: Processing time varies based on your request. Custom projects may take a few weeks to a few months, depending on complexity and our current workload. We’ll give you an estimate during your consultation.

→ Wearable Collection (via Le Galeriste): 10–15 business days (made-to-order). Check Le Galeriste’s shipping policies for more details

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Do you offer free shipping?

Orders on KCT’s website:

No free shipping at this time.

Orders on Le Galeriste:

Free shipping is available for orders over $100 CAD.

Are the Elemental Dragon keychains hand-painted?

Yes! Each dragon is hand-painted using a unique paint splatter technique, making every keychain a true one-of-a-kind collectible. No two are ever alike. Each piece celebrates individuality and the neurodivergent spirit.

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Can I request a custom dragon?

Absolutely! We offer custom dragons in two sizes:

→ Dragon keychain: $35 CAD

→ Large custom dragon: $175 CAD

To start your custom order, email info@kylynescustomtreasures.ca or complete the form on our Custom Services page.

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How do I request a custom 3D-printed item?

We accept custom requests for cosplay accessories, gaming props, and personalized designs.

→ Submit your idea via our Custom Orders page

→ Or email us directly at info@kylynescustomtreasures.ca

We’ll discuss your vision and provide a timeline and quote based on your request.

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What sizes are the wearable collection items?

Wearable art from Le Galeriste follows their standard sizing.

→ You can find exact measurements and fit details here.

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Are your products sustainable?

We strive for sustainability by:

→ Using eco-friendly packaging

→ Minimizing waste in our production process

→ Prioritizing materials and methods that are gentle on the planet

If you have questions about our materials or packaging, just ask!

How do I care for my Elemental Dragon companion?

Your Elemental Dragon is a hand-painted, 3D-printed companion that deserves a little love and care. Here’s how to keep them looking their best:

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🖐️ Handling & Use

→ Gentle touch: While durable, these dragons have delicate painted details. Handle with care to prevent chipping.

→ Fidget-friendly: They’re great for sensory play, but avoid excessive bending or twisting of the articulated parts.

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🌞 Display & Storage

→ Keep them in a cool, dry place—too much direct sunlight can cause colors to fade over time.

→ Avoid extreme heat—PLA plastic can warp in high temperatures (so don’t leave them in a hot car!).

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🧼 Cleaning & Maintenance

→ Dust gently with a soft, dry cloth or a small brush (like a makeup brush).

→ No water baths! Dragons don’t like to swim. Avoid soaking them; a light wipe with a damp, non-abrasive cloth is okay.

→ No harsh chemicals—alcohol-based cleaners can damage the paint. Stick to mild cleaning methods.

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🚫 What to Avoid

→ Dropping from high places: While sturdy, they can still break.

→ Scratching or scraping: Painted details may wear over time.

→ Keep away from pets—especially cats! 🐾 For some reason, cats love these dragons. To avoid finding your dragon under the couch or in a water bowl, keep them out of reach.

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✨ With a little care, your Elemental Dragon will be your companion for years to come!

Can I cancel my order?

Orders can only be canceled before processing begins.

→ If you need to cancel, contact us ASAP at info@kylynescustomtreasures.ca.

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What’s your return policy?

Due to the handmade and custom nature of our products, all sales are final.

→ However, if there’s an issue with your order, please reach out—we’re always happy to help and want you to love your treasure!

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Can I return wearable items from Le Galeriste?

Our Wearable Collection is made-to-order and follows Le Galeriste’s return and exchange policies.

→ Check their return policy here for details.

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Where can I find your full terms and policies?

→ For all the details, review our Terms & Policies page.

How do I access my digital download?

After completing your purchase, you’ll receive an email with a download link.

→ If you have any trouble accessing your file, just reach out to us and we’ll help you get it sorted.

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Can I use my digital download for commercial purposes?

No. Digital downloads are for personal use only and cannot be resold, modified, or distributed.

Do you sell gift cards?

At this time, we do not offer gift cards, but we’re considering adding them in the future!

→ Stay tuned for updates on our website or social media.

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Do you offer discounts or promotions?

We occasionally run special deals and promotions.

→ The best way to stay updated is by subscribing to our newsletter for exclusive offers and announcements!

Didn’t find what you’re looking for?

We’re here to help!

→ Email us at info@kylynescustomtreasures.ca

→ Visit our Contact Page for more ways to reach out

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You can also connect with us on Facebook, Instagram, TikTok, or YouTube.

We love hearing from our community—no question is too small!